Payment and Shipping
Shipping conditions Germany:
Free shipping within Germany
Shipping conditions abroad:
Europe (EU): 35 Euro
World: 60 Euro
Delivery times
As far as in the article description no other period is indicated, the supply of the commodity takes place in Germany within 2-10 days, with foreign supplies within 5-7 days after confirmation of order (with agreed upon pre-payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.
Terms of payment
For deliveries within Germany you have the following payment options:
- Prepayment by Credit/Debit Cards
- Prepayment by GiroPay
For deliveries abroad you have the following payment options:
- Prepayment by Credit/Debit Cards
- Prepayment by GiroPay
DAMAGED OR MISSING ITEMS
Please contact us within 48 hours of delivery to inform us of any damages or omissions. Should an item be damaged while it is being shipped to you by us, WeraJane Design will provide you with a full replacement, exchange or refund. We may decline to replace, exchange or refund damaged or missing items should you fail to inform us within 48 hours of delivery.
Due to the nature of our process, please note that variation in size and finish may occur.
Email mail@werajane.com to alert us to any issues with your order.
INTERNATIONAL VAT & CUSTOMS DUTY
If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government.
If you refuse to pay duty and the piece is shipped back to us and arrives safely, we will refund you for the piece minus any additional cost of return shipping. If the package is abandoned because duty is not accepted we are unable to refund you for the lost goods. If the piece is returned damaged or broken we will not be able to refund you for the lost goods.
Please find information on pricing for custom fees on this website: https://www.simplyduty.com/import-calculator/